Manager, DTC Excellence

• Analyze retail financial reports and provide actionable insights.
• Provide commentary based on analysis of variances (Actual vs. Budget/Prior Year).
• Generate daily, weekly, and monthly sales reports.
• Develop a deep understanding of stores and customers, and bring new ideas and best practices to the market. Lead projects to innovate and enhance stores and the customer experience (CX).
• Build and control the retail personnel expenses and operational budget.
• Act as the primary contact for the RIS report, ensuring clear communication through relevant channels and planning accordingly.
• Serve as the main point of contact for EM retail regarding reports, Q&A, and other related matters.
• Contribute to the development and communication of retail business forecasts (NS, SM, KPIs, etc.).
• Ensure the implementation of global standard tools, processes, and service structures while adapting to market-specific needs.
• Independently manage assigned projects, ensuring timely delivery and alignment with agreed objectives.
• Lead local projects to meet business needs and improve bottom and top-line performance, while collaborating with cross-functional stakeholders.
• Conduct pre-project analysis, document current processes, and seek best practices from global and other markets.
• Develop comprehensive project plans, including success measures, commercial implications, and timelines.
• Track the progress of ongoing initiatives.
• Take ownership of compliance training and documentation, collaborating with Legal and Internal Control to develop and deliver compliance materials for related processes.
• Foster a culture of sharing and adopting global best practices.
• Regularly share operational and excellence success stories, achievements, and best practices.
• Lead key initiatives and projects focused on enhancing Retail Operations.
• Take ownership of Consumer Experience initiatives for both in-store (FOS) and online (Halo) channels, incorporating feedback, controls, and measurements.
• Lead membership programs to optimize value and enhance the overall customer experience.

• Excellent command of English.
• Strong attention to detail with excellent operational and analytical skills.
• Advanced proficiency in MS Office (Excel and PowerPoint are a must).
• Familiarity with retail management and back-office systems.
• Structured, process-oriented approach with strong interpersonal skills.
• Ability to work effectively within a team environment and manage pressure.
• University degree.
• At least 2 years of retail experience in a similar capacity, with exposure to statistics, strategic planning, and business analytics.

• Courage: Speak up when you see an opportunity; step up when there's a need.
• Ownership: Be proactive, take responsibility, and follow through.
• Innovation: Be curious, test, and learn new ways to improve.
• Teamplay: Collaborate and cultivate a shared mindset to win together.
• Integrity: Adhere to company standards and hold yourself and others accountable.
• Respect: Show empathy, inclusivity, and dignity to all individuals.

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