**We're hiring a Marketplace CSM whose mission is to be the team expert for Marketplace customers at Atera. This role is responsible for the retention and expansion of our biggest Marketplace customers. You will report to the Director of Enterprise Customer Success and will be their trusted partner in defining the role strategy, tactics, and in implementing processes that scale.Responsibilities:
Commercial responsibility for renewing and expanding our top-paying marketplace customers
Serve as the Marketplace subject matter expert for CS
Serve as the primary point of contact between clients and the Atera team
Act as the primary interface between the Marketplace team, Product, Marketing, and Sales to ensure seamless collaboration
Build and maintain strong relationships with clients
Conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Build client adoption metrics and best practices for the Marketplace
Proactively identify (growth) opportunities and optimization points for Atera's clients
Demonstrate the continuous value of Atera's solutions by keeping high retention rates
Lead online walk-throughs, webinars, consultations, and one-on-one demos for a full customer experience
Requirements:Requirements:
5+ years of experience in a technical and customer-facing role
Availability to work Monday-Friday
Experience in high-volume commercial renewals
Solid understanding of customer lifecycle stages
Experience with complex technical products
Strong quantitative and analytical skills; ability to identify data trends
A proven record of retaining, developing, and growing multiple client relationships
Ability to work in a fast-paced, dynamic environment
Superior organization and prioritization skills, with strong attention to detail
Project management experience
Self-motivated, detail-oriented with strong communication and interpersonal skills
Problem-solver, resourceful, and independent
Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
**Some Of Our Benefits**Atera is highly collaborative and yes, fun! To support you at work (and outside of it too) we offer some fantastic perks: Generous time off to relax and recharge, community volunteering days, an annual budget to support your learning & growth, ample time to learn from your teammates, fun events and overnights, and lots more!**More About Atera**Atera is transforming IT management with Action AI™-an Agentic AI technology that proactively and autonomously manages and optimizes IT environments. Atera's all-in-one platform consolidates RMM, helpdesk, ticketing, and automation, empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Trusted by over 12K customers in 120+ countries, Atera offers a scalable solution with per-tech pricing and unlimited devices, enabling organizations to drive growth and maximize organizational efficiency.⚠הגש מועמדות באתר החברהמשרות דומות שיכולות לעניין אותך01/08/2025תל אביבMimi Luzon LTD.Role DescriptionThis is a full-time on-site role for a Logistics Manager located in Tel Aviv-Yafo. The Logistics Manager will be responsible for...17/07/2025תל אביבYarden Abramovich HR ConsultingJunior RTB Customer Success ManagerFounded in 2005, a leading Adtech company in performance marketing, is looking for an energeticRTB CSM ...18/07/2025רעננה, 13.91 ק"מ ממיקומךXTRA Giftcardמנהל/ת לקוחות + CSM / הצלחת לקוח b2b / שירות לקוחות b2bתיאור:חברתנו מחפשת מנהל/ת לקוחות (Customer Success Manager)להצטרף לצוות תפעול המכירות...19/07/2025תל אביבFiverr**Fiverr is looking for a Customer Success Manager to support the onboarding, engagement, and ongoing satisfaction of Fiverr's customers. This is an e...19/07/2025תל אביבKueezAs a Customer Success Manager at Kueez, you will play a vital role in fostering exceptional client relationships that drive revenue and growth. You wi...19/07/2025תל אביבAltshuler Shahamלבית ההשקעות אלטשולר שחם דרוש/ה מנהל/ת קשרי לקוחות (סוכנים)התפקיד כולל -ניהול ושימור הקשר השוטף עם לקוחות ניהול התיקים בחברה.מתן מענה טלפוני...21/07/2025תל אביבDataRails**Datarails is looking for a passionate, customer-focused Customer Success Manager to lead the implementation and ongoing success of our product for o...21/07/2025תל אביבApplift**Overview**Applift seeks a dedicated and enthusiastic professional to serve as a Customer Success Manager. In this role, you will be instrument...21/07/2025תל אביבappalgoJunior Customer Success Manager:General Description:Appalgo is a performance-driven digital marketing company specializing in user acquisition...קצת עלינוMploy הוא לוח דרושים מבוסס AI, שנועד לסייע למחפשי עבודה ולמעסיקים כאחד, תוך יצירת פלטפורמה חדשנית, איכותית המובילה את שוק העבודה בישראל.אנו מאגדים משרות עדכניות מאלפי מקורות בארץ, ומנגישים אותן ביעילות באמצעות סוכן AI חכם שמתאים משרות רלוונטיות למועמדים ומאפשר הגשת מועמדות בלחיצת כפתור.הפלטפורמה שלנו מציעה התאמות משרות מבוססות בינה מלאכותית עם אחוז התאמה אישי, קבוצות WhatsApp ייעודיות לפי תחום, ואפליקציה מתקדמת שמאפשרת חיפוש ושליחת קורות חיים מכל מקום ובכל זמן.Mploy אצלכם בוואטסאפ✨ רוצים להתעדכן בכל המשרות הכי שוות ישר לנייד?הצטרפו לקבוצות הוואטסאפ שלנו וקבלו את כל ההצעות המתאימות - בלי לחפש, ובלי לפספס. מחכים לכם! 📱😊