Account Manager

• Own and manage relationships with existing customers, ensuring high satisfaction and engagement.
• Drive contract renewals and proactively manage the subscription lifecycle to maximize retention.
• Identify upsell and expansion opportunities, collaborating with internal teams to drive additional value for customers.
• Partner with Customer Success and Technical teams to ensure smooth onboarding, adoption, and continued success.
• Maintain a deep understanding of the company offerings to effectively communicate value propositions and align solutions to customer needs.

• 3+ years of experience in Account Management, Customer Success, or Sales, preferably in Cybersecurity.
• Proven ability to drive renewals and expansion revenue within existing accounts.
• Strong relationship management skills with the ability to engage and influence key stakeholders.
• Excellent communication, negotiation, and problem-solving abilities.
• Ability to thrive in a fast-paced startup environment, managing multiple accounts simultaneously.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and customer engagement platforms is a plus.

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