Product Designer

• Lead design projects across the full RMM system, from foundational workflows to AI-enhanced features.
• Own end-to-end design: research, ideation, interaction design, prototyping, and developer handoff.
• Design cohesive platform experiences- ensuring AI agents feel like natural extensions of the tools and systems IT pros already use.
• Collaborate cross-functionally with PMs, engineers, UX writers, and researchers to define problems and co-create solutions.
• Advocate for the user by applying UX best practices, accessibility standards, and data-driven decision-making.
• Apply our design system to create consistent, high-quality experiences across the platform.
• Communicate design rationale clearly to stakeholders at all levels.
• Iterate rapidly on feedback and usability findings, balancing speed with quality.

• 3-6 years of experience in product design, ideally in SaaS or complex system environments.
• Strong portfolio demonstrating end-to-end design thinking, problem solving, and craft.
• Strong understanding of user-centered design principles and best practices.
• Ability to work autonomously, while actively seeking feedback and collaboration.
• Experience working with design systems to ensure consistency and scalability across products. Proficiency in Figma is assumed.
• Experience designing for B2B products, workflows, or technical audiences- a plus.
• Comfortable working in fast-paced, agile environments.

• Enjoy turning complex processes into elegant, intuitive controls.
• Think in systems but care deeply about design details and micro-interactions.
• Are passionate and curious, eager to explore emerging technologies, research industry trends, and create visions that inspire future product directions.
• See AI as a design material- one part of a larger platform experience.
• Value collaboration with diverse perspectives and disciplines.

• The Impact: Your work will shape the experience for hundreds of thousands of IT professionals and the employees they support- people like you, worldwide.
• The Innovation: Help define how a modern, AI-powered, multi-product all-in-one RMM platform should look, feel, and work.
• The Growth: Opportunities to influence product strategy, expand your skills, and work on high-impact projects that shape the future of our platform.
• Our Culture: A close-knit, collaborative team that supports each other, pushes creative boundaries, and shares a passion for crafting exceptional, impactful design.

Mploy