Salesforce Business Analyst
- תל אביב
- זמנית
- משרה מלאה
- Collaborate with Product Owner, define and translate business needs into functional specifications, user stories, and acceptance criteria.
- Analyze existing business processes and recommend improvements leveraging Salesforce capabilities.
- Partner with Developers, and QA to design, test, and deploy high-quality Salesforce solutions.
- Be part of training end users to ensure adoption and optimal use of the system.
- Maintain a strong understanding of Salesforce features, best practices, and upcoming releases.
- Support data quality initiatives, reporting needs, and cross-system integrations.
- Serve as a subject matter expert for Sales Cloud, Service Cloud, and other Salesforce modules in use.
- Bachelor's degree in Business, Information Systems, or a related field.
- 3+ years of experience as a Business Analyst working with Salesforce.
- Strong understanding of Salesforce Sales Cloud, Service Cloud, and CRM business processes.
- Hands-on implementing features
- Experience creating user stories, process flows, and functional documentation.
- Familiarity with Agile/Scrum delivery methodologies.
- Excellent interpersonal and communication skills with both technical and non-technical audiences.
- Strong problem-solving skills and attention to detail.
- Good English skills (Verbal & Written)
- Salesforce certifications (e.g., Salesforce Certified Business Analyst, Admin, or Sales Cloud Consultant) - Advantage
- Experience with tools like JIRA, Confluence, Lucidchart, or equivalent - Advantage
- Understanding of data migration and third-party integrations (e.g., CPQ, Marketing Cloud, MuleSoft) - Advantage
Mploy