Customer Care Representative for LATAM Region

יקנעם
משרה קבועה
משרה מלאה

לפני 8 ימים
שלח בקשה בקלות

About LumenisAt Lumenis, our commitment to excellence and innovation is driven by the energy of more than 1,000 professionals worldwide. This allows us to deliver groundbreaking innovations in the ophthalmology and aesthetic fields and to be recognized as the undisputed world leader in energy-based medical devices.Headquartered in Israel, we are a truly innovative and international organization with a solid global footprint in developed as well as emerging markets, such as the United States, Germany, United Kingdom, China & Hong Kong, Japan, India, Australia, Korea, Singapore, and Taiwan.Job SummaryJoin Lumenis as a Customer Care Representative for the LATAM Region, where you'll play a key role in delivering exceptional support across presales, after-sales and service processes.Based in a dynamic, global organization recognized for innovation in energy-based medical devices, you will manage service tasks and customer interactions to ensure a seamless experience. This role involves close collaboration with internal teams and distributors, handling ERP and CRM systems.Be part of a passionate team driving excellence in ophthalmology and aesthetics worldwide!Key Responsibilities

Provide customer care support for the LATAM region, including full processes of presales, after-sales and service.

Handle orders, refunds, and supply of service and sales items, while managing service tasks such as invoices, quotes, email support, phone support, and maintenance sales.

Establish and coordinate strong relationships with operational teams in Israel and local distributors.

Serve as the focal point for all customer care sales coordination, ensuring excellent customer experience.

Collaborate closely with finance, logistics, and other teams as required.

Deliver accurate reports to the Lumenis senior management team at HQ.

Manage all data processing on SAP, Servicemax and Salesforce (ERP & CRM).

Administer service contracts, including booking and billing.

Willingness to work in the LATAM time zone (Monday to Thursday, 11:00-20:00 Israel time + Friday).

Fluency in Spanish and English. Portuguese – an advantage.

At least 2 years of proven experience in customer care.

Proficiency in Microsoft Office 365.

Strong communication and organizational skills.

Ability to work under pressure and prioritize tasks assertively.

Bachelor's degree (advantageous).

Familiarity with SAP and Salesforce (advantageous).

Lumenis