Sales Support Representative

• Engage with business customers to understand their needs, resolve inquiries, and deliver an outstanding customer experience via email and phone
• Examining and verify pricing details to ensure accuracy.
• Manage and resolve customer complaints professionally and efficiently.
• Provide support to Sales Managers and Account Managers to facilitate smooth operations.
• Collaborate with various departments within the company to address customer needs and streamline processes.

• Proven experience in customer service, preferably in a B2B environment.
• Quick learner with the ability to adapt to new tools and processes.
• Capable of thriving in a fast-paced, high-pressure environment.
• Strong service orientation and problem-solving skills.
• Excellent written and verbal communication skills in both Hebrew and English.
• Proficiency in computer applications (An advantage - Experience working with CRM systems, Salesforce, SAP)
• Good knowledge of Excel (SUM ,COUNT ,VLOOKUP, Pivot)

Mploy