QA Manager R&D Israel
Varonis Systems
- ישראל
- משרה קבועה
- משרה מלאה
- Lead a team of QA Engineers providing expert-level technical QA services.
- Manage the team's daily operations and employment procedures.
- Analyze, diagnose, and debug complex customer issues.
- Verify and implement patches, fixes, and diagnostic tools.
- Take ownership of patch verification and drive towards resolution.
- Design and implement work methods and habits to improve product reliability.
- Collaborate closely with Escalation Engineers.
- Raise critical issues within the product from tickets or QA routines.
- Conduct root cause analysis to enhance product and team efficiency.
- Foster cooperative relationships with other internal groups.
- Coordinate with engineers from various products to deliver success.
- Acquire broad and in-depth product knowledge.
- Create and improve documentation to train QA engineers.
- Manage, lead and mentor a team of QA engineers
- Monitor ticket queues to ensure escalations are assigned.
- Ensure support escalations are processed in a timely manner from QA aspects.
- Drive and ensure a high-quality bar of tests execution and documentation, test results, bugs, and bugs validation (quality life cycle)
- Drive and control both manual testing and automated debugging
- Provide post-escalation analysis for root cause and preventative actions.
- Create and follow up on preventative actions to reduce escalations.
- Collaborate with other escalation engineers on projects.
- Keep team members informed about product development and roadmap.
- Conduct 1-on-1s, daily syncs, and sync with Escalation Managers.
- Set goals and tasks for each QA engineer based on their technical level.
- Participate in team meetings with Escalation Engineering, dev, and other stakeholders.
- Coordinate work and escalation assignment with development during escalation load.
- 4+ years of experience in managing QA teams (manual and automation)
- BSc in Computer Science or QA course certificate.
- Prior experience managing a team of at least 8 individuals.
- Experience with PowerShell, Python, or any other scripting language.
- Extensive expertise in Windows OS, storage systems (e.g., NetApp, EMC), Active Directory, and Microsoft 365.
- Proficiency in testing tools and frameworks for automation (e.g., Selenium, Appium, etc.) - Advantageous.
- Strong analytical skills with an eye for detail.
- Positive attitude and ability to maintain composure in high-pressure situations.
- Fearless determination to tackle difficult testing scenarios.
- Excellent communication skills, both written and verbal.