Professional Services Engineer

D-Fend Solutions

ישראל
משרה קבועה
משרה מלאה

לפני חודש

D-Fend Solutions values its employees as our greatest asset. Our professionals and subject matter experts, including personnel from elite military intelligence technology units, provide the best possible solutions to our leading customers around the world. We are proud of our impressive presence across different environments and industries, as well as the results we have helped our customers achieve in contending with their counter-drone challenges.In addition to professional expertise, D-Fend Solutions seeks candidates who will thrive in a fast-moving, innovative and collaborative culture. It helps if you enjoy having fun - our “D-Fenders” are a light-hearted bunch who have stashed rubber ducks all around our headquarters.Are you interested in working with the world's leading cyber-takeover counter-drone technology provider?Join D-Fend Solutions in helping to make the world a safer place by addressing emerging challenges in the dynamic and exciting counter-drone arena!D-Fend Solutions has a new job opportunity for a Professional Services Engineer.This position combines technical support engineering and customer experience expertise.High technical and personal skills are essential to support customers' technical issues. The role includes training our customer for optimal product installation and operation, validating our product from the customer's point-of-view, and representing the customer in front of the company's various divisions.The Professional Services Engineer will take an important role as the customer's technical trustee consultant, validating the company's successful outcomes.Scope:

Post-sale technical point-of-contact
Service Engineer to address technical issues via phone, web-based tools, and email
Responsible for on-site installation of software (SW) and hardware (HW)
On-going communication of activity development with Project Manager and customer
Ongoing information and instructions to customers regarding product's proper use, while addressing specific issues
Troubleshooting both HW- and SW-related issues
Responsible for the projects' technical scope-of-work
Responsible for customer training

Required skills & experience:

Mandatory, very good level of English (speak, read, and write)
Ability to be on-call at nights and weekends
Ability to travel
Testing, validation, and documentation capabilities
Deep commitment and accountability
Managing/working experience in technical customer support organizations, including technical training experience
Innovative thinker who is positive, proactive, and willingly embraces changes
Ability to work independently and as part of a team
Ability to prioritize workload to ensure successful completion of projects

Required Knowledge:

Extensive knowledge of multidisciplinary systems (SW & HW)
Networking & telecommunications
Familiarity with protocols - HTTP/HTTPS, SSH, ICMP, TCP/UDP
Familiarity with Linux CLI OS
Familiarity of RF systems

D-Fend Solutions

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