IT Manager

תל אביב
משרה קבועה
משרה מלאה

לפני חודש

The 4M story is likely one you haven't heard before: We are on a mission to unlock access to the world below us, to do for the world below ground what Google Maps did for the world above. By leveraging cutting-edge technology, we are mapping the subsurface infrastructure to make reliable, real-time utility data accessible to the construction industry - completely transforming a traditional industry. We're a growing startup with 100 employees currently based in Tel Aviv, Israel, and Austin, Texas.The OpportunityAs an IT Manager at 4M reporting to the VP R&D, you'll lead and scale our corporate IT operations - from service desk and infrastructure to networks, security, systems, and new tech rollouts. In this hybrid role, you'll combine hands-on execution with strategic oversight, ensuring our internal tech supports fast growth and high performance.You'll bring a practical solution-oriented mindset, build and enforce IT policies, and collaborate across teams to drive reliability and efficiency. This is a high-impact role with strong cross-org visibility and growth potential as the company expands.Responsibilities

Manage overall Corporate IT, including the service desk, network, infrastructure, and third-party platforms. Define, implement, and monitor service level standards to ensure a responsive and effective user support experience.
Provide hands-on technical support, including setup and maintenance of end-user devices (laptops, monitors, video conferencing) and management of user accounts.
Oversee the full user lifecycle, ensuring smooth onboarding and offboarding across all company systems and hardware.
Manage procurement processes for hardware, software, and services, including vendor coordination, license renewals, and invoice tracking.
Lead IT improvement and automation initiatives to enhance operational efficiency and scalability.
Collaborate with the R&D architecture team to define IT solutions that support development needs and align with IT and security policies.
Strengthen the company's security posture by implementing and enforcing key processes, leading incident response, managing phishing incidents, investigating alerts, and coordinating vulnerability remediation.
Lead SOC 2 compliance efforts and maintain ongoing readiness.

Desired Skills and ExperienceTechnical Requirements:

8+ years of experience working in IT operations.
2+ years as an IT manager.
Experience working closely with R&D teams to improve interoperability, security, and performance of systems.
Experience working in global high-tech organizations, working closely with company staff located both locally and overseas.
Experience in developing and improving IT procedures and standards in global high-tech organizations.
Excellent knowledge of networking technologies and concepts (Firewalls, VPNs, Wi-Fi, Switches).
Good knowledge of security technologies and concepts.
Hands-on experience with (or similar) JumpCloud, Google Workspace, Slack, ClickUp, CrowdStrike Falcon, and AWS.
Exposure to Linux-based environments.

Other Essential Skills and Requirements:

Excellent English verbal and written skills.
Excellent interpersonal skills, including working with Management and general company staff.
Thrive on a passion for technology and for getting things done.
Passion for service excellence.
Be proactive and present solutions that align with the company's IT strategy and resourcing.

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