Help Desk representative
Radware
- תל אביב
- משרה קבועה
- משרה מלאה
- Customer support via email, phone and frontal all subject to SLA and KPIs maintenance of customer service SLAs
- Work with senior level admins to determine and resolve high level problems
- Minimum of 2 years of hands-on experience
- Strong communications skills and ability to impart information about technology and IT services to Radware employees.
- Advanced troubleshooting skills of familiar and unfamiliar technologies alike
- Excellent written and verbal communication skills in the English language
- Exceptionally self-motivated and directed with ability to set and manage priorities judiciously
- Hardware (PC/ LT installation and internal troubleshooting)
- Microsoft Products (SCCM, Office 365, Office Tools, SharePoint, One Drive etc.)
- User management (Azure, Active Directory, MS Exchange, Exchange online)
- NOC (Network Operation Center) monitoring servers, network traffic and services.
- Networking (Cisco, TCP/IP , DNS, FTP, DHCP)
- Operation Systems (Windows, Mac, Linux)
- 24x7 inbound call environment supporting and troubleshooting systems managed by Radware’s IT
- Day, Evening, Weekend, Overnight schedules available
- Working extended hours to meet deadlines, when needed
- Management of production infrastructure hardware/software and related technologies
- Document and improve existing processes
- NOC (Network Operation Center) - The role includes monitoring servers, network traffic and services.