Field Application Engineer

תל אביב
הכשרה
משרה מלאה

לפני חודש

Join Xpand, a trailblazer in autonomous retail, and help deploy and support our cutting-edge unmanned robotic stores across the globe.If you're a hands-on problem-solver with experience in complex robotic systems and a passion for tech innovation, we want to hear from you. This role blends travel, tech, and real impact - empowering retailers in ways never seen before.As a Field Application Engineer at Xpand, you'll be responsible for installing, maintaining, and troubleshooting our advanced robotic retail systems. You'll work hands-on with hardware and software, including mechanical components, Linux-based systems, and proprietary platforms. Your role involves supporting customers on-site and remotely, ensuring smooth operation and quick resolution of technical issues.You'll collaborate closely with cross-functional teams and provide training to operators in the field. This position requires strong technical instincts, independence, and a willingness to travel internationally.What the job will include

Diagnose and troubleshoot complex technical issues and provide ongoing technical support to customers.
Identify faults and bugs by reviewing logs, gathering relevant data, and providing detailed reports.
Perform physical operations that require on-site presence, such as replacing malfunctioning hardware.
Work with multiple systems as part of operating and troubleshooting, including databases, BI tools, Linux, proprietary systems, CRM, and CMMS.
Conduct system maintenance and testing.
Stay up-to-date with the latest technological advancements in the robotics industry.
Manage ongoing client technical relationships
collaborating with cross-functional teams to resolve customer issues and improve the customer experience.
Provide hands-on training to customers' operators.

The ideal candidate for this role should have a bachelor's degree in engineering or equivalent experience, as well as experience in robotics or a related field. Strong communication, interpersonal, and problem-solving skills are essential, along with being detail-oriented and having a strong technical instinct.Must haveB.Sc. in Electrical Engineering, Mechanical Engineering, or another relevant degree.At least two years of experience working with multidisciplinary, complex robotic systems - including software, mechanical, electrical, and industrial design aspects.Problem-solving skills: The ability to identify, analyze, and solve problems logically and systematically.Excellent written and verbal English communication skills.Strong customer service orientation, including handling customer inquiries and complaints professionally and empathetically.Ability to adapt to changing technologies and processes, and to learn new skills as needed.Self-learning and independenceAbility to prioritize and manage multiple tasks in a fast-paced environment.Ability to understand software systems and configurations by reading logs and tracing the flow of information through software components.Familiarity with mechanical systems and the ability to perform hands-on troubleshooting and maintenance tasks as required.Travel: Willingness to work overseas for extended periods.Advantages

Basic understanding of Linux OS and Linux commands.
Experience with SQL and ability to execute simple queries.
Experience with C# or other programming languages.
Additional language skills.

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