Global IT Manager
- תל אביב
- משרה קבועה
- משרה מלאה
- Lead and manage the global IT support team, setting goals, providing direction, and fostering collaboration.
- Oversee and ensure the delivery of IT support services across all global locations, assisting users with both hardware and software-related issues.
- Provide hands-on technical support and helpdesk assistance for end-users, troubleshooting and resolving IT-related issues.
- Develop and implement IT best practices to improve support processes and systems.
- Oversee IT infrastructure management, including office networks, meeting rooms, and IT hardware/software purchasing.
- Drive the implementation of new IT tools and processes to improve IT efficiency, scalability, and security.
- Coordinate and support employee lifecycle management (onboarding, offboarding, and account management processes).
- Manage IT procurement, ensuring the right tools and hardware are available to support team needs.
- Collaborate with departments to understand their IT needs and ensure IT systems align with business goals.
- At least 5 years of experience in IT management, with a strong background in hands-on technical support.
- Proven experience in leading and managing global IT environments, including remote teams and end-user support.
- Strong understanding of IT backend environments (OKTA, Single Sign-On, MDM, Google Workspace).
- Proficiency in supporting MacOS and Windows operating systems, as well as desktop applications (internet browsers, printing, Zoom, etc.).
- Extensive experience with employee lifecycle management: onboarding, offboarding, and account provisioning.
- Expertise in networking concepts (Wi-Fi, DNS, DHCP).
- High customer orientation, ensuring exceptional service for end-users across multiple regions.
- Experience with AWS and Linux OS management, AZURE, GCP.
- Hands-on experience with Okta, Kandji, and EDR products.
- Familiarity with Cisco Meraki products (FW, SW, access points).
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