Senior Technical Account Manager
Lytx
- חיפה
- משרה קבועה
- משרה מלאה
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our solution and services.
- Act as the partner liaison responsible for surfacing partner feedback and addressing needs internally to promote adoption and advocate for product development and enhancements.
- Onboard and train new partners on our products and services and share best practices to ensure strong engagement.
- Train, guide & support a successful integration with Lytx platform.
- Develop and conduct Lytx product demos to showcase product features and benefits.
- Proactively identify and diagnose technical issues with API’s, Services, Devices, and Network connectivity and conduct test scenarios when needed.
- Serve as a point of escalation for client issues.
- Bachelor’s Degree in Computer Science, Math, or related discipline desired.
- 7+ years of experience in a related function with direct customer advocacy experience.
- Proven experience in script writing for REST APIs
- Proven experience in SQL query writing
- Proven experience with SAAS platforms
- Proven technical background with hands-on experience; ability to diagnose and quickly resolve technical issues effectively with both technical and non-technical teams.
- Exceptional verbal, written, organizational, presentation, and communications skills.
- Strong technical, analytical, and problem-solving skills; detail-oriented.
- Ability to identify partners’ needs and recommend timely solutions.
- Experience working with Enterprise partners at all levels of an organization.
- Flexibility to handle partner escalations outside of regular business hours when needed.
- Ability to travel to client locations as needed.