Technical Project Manager
- תל אביב
- הכשרה
- משרה מלאה
- Partner and collaborate with cross-company stakeholders and teams such as Product, R&D, Data Science, and Customer Success to develop delivery plans that balance scope, time, and quality as well as validates, launches, supports, and monitors new features
- Create and manage day-to-day project plans; monitor and review progress and timelines and adjust as needed; identifies, tracks, and resolves issues to ensure meeting commitments and project success
- Lead the end-to-end setup process for the HiredScore product, which includes data extraction from HRIS systems, build and configure client accounts which includes hands-on implementation by directly configuring and customizing the product to meet specific project requirements as defined in the statement of work
- Track and communicate project status, risks, issues, decisions, and actions to internal and external stakeholders
- Demonstrate strong project leadership skills and analytical acumen to overcome challenges and drive project success
- Understand client needs and challenges, offering valuable and viable solutions to meet their requirements
- Manage relationships and communication with the client and all stakeholders to guarantee satisfaction with the project's delivery
- Communicate to the client any maintenance needs of the new implementation for a defined period post-launch
- Maintains detailed documentation of key tasks, milestones, and client interactions for comprehensive project monitoring and review
- Works with Customer Success teams and Support to transition the account from the implementation phase to the launch, training, and adoption phase, ensuring a smooth handover
- 4+ years of technical external customer-facing experience with technical SaaS products, including at least 2 years working with clients globally. Ideally, this experience includes roles such as Technical Customer Success Manager / Technical Account Manager / Professional Services / Technical Support
- 1+ years of experience to fulfill technical tasks and utilize configuration tools
- 1+ years of experience with query language in rational & non-rational databases
- Comfortable with difficult conversations (internally and externally) while able to manage customer expectations
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
- Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution
- Availability and flexibility to work during US hours
- Motivation, Innovation, Passion, Integrity, Independent, Self-starter, Teamwork, Customer-Focus.
- Familiarity with SQL/NoSQL databases
- Familiarity with Agile methodologies and the software delivery lifecycle
- Experience with project management tools like Microsoft Project, Jira, Monday, and Documentation repository
- Industry knowledge of HR Tech Industry
- Advanced proficiency with Microsoft Office Suite (Word, PowerPoint, Excel).
Mploy