Relationship Manager
- תל אביב
- הכשרה
- משרה מלאה
- Be the main point of contact for the businesses you manage and build strong, long-lasting customer relationships.
- Develop a deep understanding of client's needs and proactively create tailored plans and recommendations, leveraging your knowledge of our products and industry insights to support their growth.
- Identify key staff in client companies to cultivate profitable relationships.
- Resolve client's issues quickly and effectively.
- Drive upselling and cross-selling initiatives while ensuring high standards in sales, supply, and customer service processes.
- Aim to preserve and develop an assigned portfolio of clients.
- Gain solid knowledge of competitors.
- Leverage transactional data to deliver insights and guidance that help customers enhance performance across all areas of their business.
- Work closely with our Product teams to help influence our new product developments based on customer needs.
- Identify and close new opportunities to grow business within your portfolio of customers.
- Act as a central point of contact to a wide range of internal functions.
- Face-to-face meetings with customers on a quarterly basis
- Take part in events related to fintech, payments, and main industries related to your portfolio.
- 3+ years of experience in relationship management, sales, or account management - must
- Minimum of 2 years of experience in the payment or fintech industry -must
- Proven track record of managing client relationships and driving revenue growth.
- Strong interpersonal and communication skills, with the ability to build rapport and influence stakeholders at all levels.
- Excellent analytical and problem-solving abilities, with a focus on client needs and outcomes.
- Proficiency in CRM software and Microsoft Office Suite.
- Problem-solving attitude
- Teamwork and leadership/managerial skills
- Customer-oriented mindset
- BSc/BA in Business, Finance, Marketing, or a related field.
- Excellent written and verbal English.
- High levels of emotional intelligence and the ability to work with diverse teams across various cultures and markets.
- Experience or ability in directly managing and mentoring team members, fostering their development and ensuring high performance.
- Ability to adapt quickly to changes in the market, technology, or client needs.
- Private Medical Insurance
- Office and home hybrid working
- Global bonus plan
- Volunteering programs
- Prime location office close to Tel Aviv train station.
Mploy