Team Leader for Data Operations

• Team Leadership & Management: Lead, mentor, and manage a team of data operations specialists, ensuring high performance and continuous development.
• Data Quality Ownership: Oversee the process of identifying, correcting, and improving public transit and mobility data to ensure our app provides accurate and up-to-date information.
• Stakeholder Management: Build and maintain strong relationships with transit authorities and partners to understand their needs and ensure their success.
• Community Engagement: Work closely with our local community of users to perfect data and increase engagement through various initiatives.
• Process Improvement: Identify opportunities to improve data collection, analysis, and quality assurance processes.
• Cross-Functional Collaboration: Support regional and cross-departmental initiatives, working with other teams to deliver on business goals.

• Proven Leadership: Experience in leading and managing a team, with a track record of driving results.
• Exceptional Communication: Full working proficiency in English is a must. Strong presentation and client-facing skills with the ability to communicate effectively at all levels.
• Data-Oriented Mindset: Experience working with datasets or transit data (GTFS is a plus). High attention to detail and strong organizational skills.
• Technical Aptitude: Ability to learn and implement new technical tools quickly.
• Problem-Solving: A solution-oriented mindset with the ability to manage multiple projects simultaneously in a dynamic environment.
• Experience: Previous experience in a similar role, preferably within a tech or operations-focused company. Experience with tools like Microsoft Office/G Suite (especially Excel/Sheets) and Jira is required.

• Familiarity with transit networks in major cities.
• Experience in customer-facing roles, such as customer support or success management.
• A passion for public transit and urban mobility.

Mploy