IT Support Engineer
Wix
- תל אביב
- משרה קבועה
- משרה מלאה
- Ensure employees are provided efficient and timely desktop and local infrastructure support across the organization
- Provide professional and efficient IT support to Wix employees across different locations and time zones remotely
- Manage, monitor, and respond to requests received through the IT Helpdesk in line with our agreed SLAs
- Identify opportunities to reduce service requests through better user training and documentation
- Manage equipment inventory from evaluation and purchasing to maintenance and depreciation
- Take ownership of the IT procurement process by working closely with suppliers, procurement, and finance teams
- Work with auditors to ensure that procurement procedures are being followed
- Manage onboarding and offboarding processes for on-site and remote workers
- Manage and maintain audio-visual equipment around the offices
- Manage endpoint installations, upgrades, and troubleshooting (for MacOS, Windows, and Linux)
- An IT professional with 3+ years hands-on experience in IT Support or Administration
- Experienced in a multi-OS environment (MacOS, Windows, and Linux)
- Excellent diagnostic and problem-solving skills
- Excellent communication and interpersonal skills
- Outstanding organizational and time-management skills
- Proven ability to provide proactive customer service with strong attention to detail
- Experienced with Active Directory/Azure/GSuite environments
- Experience supporting audio-visual conference room technologies
- Additional experience with tools and systems like Meraki, Jira, Intune, Jamf, and Slack