Customer Care Representative -Temporary Position

• Identify customers’ needs and take the extra mile to achieve Exceptional Experience
• Build sustainable relationships and trust with customers through open and interactive communication.
• Handle customer queries, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions (case handle, data collection, call logs, etc.)
• Knowledge of our products inside and out, how to troubleshoot and maintain to achieve the best resolutions.
• Communicating with customers through various channels (Chat/Email/etc.)
• Communicating and coordinating with colleagues from different departments as necessary
• Providing feedback on the efficiency of the customer service process
• Provide "Soft Sales" service to customers.

• English – C1 / Native – must.
• Hebrew speaker – B2 at least, C1 – advantage.
• Customer orientation and ability to adapt/respond to different types of characters.
• Strong verbal and written communication skills (!)
• Tech-Savvy – huge advantage.
• Experience in the customer service field, preferably with the US market
• Familiarity with CRM systems and practices (Salesforce, Twilio, ERP)
• A true team player – we go by "One for all, and all for one."
• Self and quick learner with a striving passion for knowing more and better – really understand the "Why" behind the "Do."

Maytronics