IT Help Desk

Gett

תל אביב
משרה קבועה
משרה מלאה

לפני 13 ימים

Description:Are you looking for your next challenge in the high-tech industry?Gett is looking for an Experienced Help Desk Engineer as a part of the IT team, supporting 400 employees and responding to all helpdesk tickets in a dynamic environment.The ideal candidate will be self-motivated, enthusiastic, and work well as part of the local IT team.If you have a strong technical orientation and experience as an IT Helpdesk this is a great opportunity for you! If you enjoy working for an IT-centric company with the newest technology, surrounded by great people and a cool environment then Gett is for you.Responsibilities

Support IT-related incidents \ requests of users and support existing systems and services.
Maintaining an inventory of IT assets, setting up new users, and assorted other IT-related tasks plus general maintenance of all hardware \ software.
Stay user-focused and quickly respond to technical requests either by phone, mail or in person while documenting in the helpdesk ticketing system.
Diagnose and resolve technical hardware \ software issues in a mixed Windows \ Mac environment.
Identify and escalate situations that require urgent attention.
Follow up with customers, provide feedback and see problems through to resolution.

Requirements:

3 years of hands-on experience in supporting 200+ users' environments.
Experience with Microsoft Azure AD Domain environment (Permissions, Servers and Roles).
Experience in a Windows operating system environment- must.
Experience in a Mac operating system environment- advantage.
Experience with Microsoft Office 365 \ Google Apps.
Experience with Python - advantage
Customer service-oriented, Strong communication skills and the ability to thrive under pressure.
Excellent analytical and problem-solving skills with attention to detail.
Advanced troubleshooting and multi-tasking skills.
Knowledge of networking systems (firewalls, switches, wifi) – advantage.
Relevant certifications - advantage.
High level of English in both reading and writing - must.

תיאור משרה:Requirements in local language:

Gett

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