Customer-Facing Solution Architect
- ישראל
- משרה קבועה
- משרה מלאה
- Act as the primary technical point of contact for customers, building strong relationships and ensuring success with ARMO's platform
- Occasionally deliver demos and POCs alongside the sales team
- Lead interactions with enterprise customers via periodic meetings, Slack, and email
- Manage the full customer journey: uncover pain points, business goals, milestones, and drive toward success
- Oversee onboarding, deployment, and integration of ARMO solutions (SaaS and On-Prem)
- Provide hands-on training and best practice guidance to maximize product ROI
- Serve as a trusted advisor to DevOps, DevSecOps, and security teams
- Contribute to strategic account planning and customer growth initiatives
- Boost product adoption, ensure retention and renewals, and identify expansion opportunities
- Collaborate with Product and Engineering teams to relay customer feedback and influence roadmap
- Build customer dashboards and translate product usage data into actionable insights
- 3+ years in a customer-facing technical role (Solution Architect, Support, CSM, Sales Engineer, etc.)
- Deep hands-on knowledge of cloud platforms and Kubernetes/containerized environments
- Experience with AWS, GCP, Azure
- Familiarity with Infrastructure-as-Code tools (e.g., Terraform, Helm) is a plus
- Strong understanding of security principles, DevOps, and compliance practices
- Excellent interpersonal skills; ability to bridge business and technical conversations
- Proven success in driving product adoption and customer advocacy
- Native-level English (verbal and written) is a must; additional languages are a plus
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