Support Specialist for CET + QA
AYYEKA
- ירושלים
- משרה קבועה
- משרה מלאה
1. Customer Assistance: Respond to customer inquiries, troubleshoot problems, and provide solutions in a timely and professional manner.
2. Product Knowledge: Maintain a comprehensive understanding of our products or services to address customer questions and issues effectively.
3. Technical Support: Provide technical assistance for customers dealing with software, hardware, or other technical issues.
4. Documentation: Create and update support documentation, including FAQs and troubleshooting guides, to assist both customers and internal staff.
5. Problem Solving: Identify, prioritize, and resolve customer issues, escalating complex problems to the appropriate department when necessary.
6. Communication: Communicate effectively with customers or team members through various channels, including email, phone, and live chat.
7. Training and Onboarding: Assist in training new employees or customers on our products or services.
8. Testing: Ensure the product quality throughout the software development lifecycle.Qualifications:
1. Excellent English communication and interpersonal skills, with proven experience working with clients.
2. Strong problem-solving abilities and a customer-centric mindset.
3. Basic technical knowledge with the ability to learn and adapt to new technologies.
4. Experience in QA/QC.
5. Knowledge of: Linux, mysql and networking.
6. Ability to work independently and in a team.Working Conditions:
The location of the office is in Jerusalem.