Knowledge Manager
- תל אביב
- משרה קבועה
- משרה חלקית
- Help Center management - Keep our external Help Center up to date, while monitoring and prioritizing low-rated articles, top searches, and “no result” queries before it hurts our KPIs
- Knowledge base A-Z for every channel - Manage all resources that drive customer interactions-email templates, chat snippets, phone scripts-for both human agents and AI.
- Road-mapping & timelines - build and own a living Gantt board, set milestones, and push cross-team owners to hit them, because you're the one steering the ship.
- Policy translation & compliance - Turn every refund, cancellation, or new-product policy into crystal-clear customer and agent content, then audit quarterly to stay compliant.
- Proactive training & enablement - Spot weak signals (low CSAT themes, negative-sentiment calls, search-gap spikes) and spin up micro-learning sessions before issues snowball.
- Insight & Optimization - Publish monthly dashboards on article health, AI fallback, self-service deflection, and recommend backlog fixes-your data drives the roadmap.
- Collaboration - Partner with Product, Legal, Marketing, and Data, yet remain the single point of accountability for getting knowledge live-and keeping it alive.
- משרה חלקית
- שעות בוקר או אחר הצהריים
- מער...
- בקרה וטיפול בתהליכי ניהול מלאי ותיקוני מלאי • תחקור ספירות מלאי מחזוריות וניתוח נתוני תנועות מלאי • מענה שירותי לחנויות בתחום שרשרת אספקה - הזמנות, ...
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