Head of Fulfillment
- תל אביב
- משרה קבועה
- משרה מלאה
- Own and optimize the full fulfillment journey-from service request, to digital packaging, delivery, and post-delivery touchpoints.
- Design and implement a consistent, delightful, and premium customer experience that is deeply embedded in our product and service flows.
- Collaborate with Product, UX/UI, Customer Support, Marketing, and Talent Operations teams to ensure cohesive experience design.
- Define best practices and standards for how digital services are framed, presented, and delivered.
- Build mechanisms for quality control, service packaging, and user satisfaction measurement.
- Lead cross-functional initiatives to scale fulfillment operations without compromising experience.
- Leverage data to continuously improve customer satisfaction, reduce friction, and drive repeat usage.
- Serve as the voice of the customer across the organization for fulfillment-related topics.
- 10+ years of experience in customer experience, fulfillment, operations, or service design-preferably in digital platforms or marketplaces.
- Demonstrated success in designing scalable, high-quality customer journeys.
- Deep understanding of digital service products and user expectations.
- Strong analytical mindset with the ability to translate data into action.
- Excellent leadership, communication, and collaboration skills.
- Passion for creating outstanding user experiences that drive retention and brand loyalty.
Mploy