Technical Support Team Leader
Outbrain
- נתניה
- משרה קבועה
- משרה מלאה
- Manage a global team of our leading experts
- Regularly oversee our L3 operational efficiency- KPI driven team
- Facilitate partner facing technical calls
- Manage R&D facing relationships and defects/bugs ongoing management.
- Utilize Outbrain's various platforms/tools to ensure successful technical implementation of client requirements
- Facilitate the integration and troubleshooting process by providing technical assistance to both Account Managers and clients
- Diligently troubleshoot product issues before escalating to the appropriate group
- Provide technical know-how and best practices to ensure proper implementation of Outbrain solutions
- Resolve case tickets from the Supply Operations team's queue & internal escalations
- 2-3 years of experience in a technical support field- a must!
- 1-2 years of managerial experience- preferably a global technical team with partner facing experience.
- Ad-Tech, programmatic, supply/demand side hands on experience - advantageous
- Natural leadership skills, manage good relationships with cross-functional teams and manage escalations
- Capable of driving partners technical calls
- Good understanding of mobile app certification & QA processes - experienced in profiling and troubleshooting in-app web components
- knowledge of Internet technologies, and a demonstrated capacity to learn
- Hands on experience with server-side integrations troubleshooting & setup
- Ability to actively drive problems to resolution
- Sound decision-making and critical thinking skills
- Very good analytical skills, sharp & fast thinker
- Ability to interact with the staff, management, and peers in a professional manner
- Good knowledge of JavaScript & SQL, knowledge in APIs and apps integrations, experience using CRM products and experience with browser developer tools
- Office and home hybrid working
- Expand your toolbox with our internal learning tools
- Pet friendly office
- Happy hours
- …and of course a fully stocked kitchen!