Solution Expert Team Lead
- תל אביב
- משרה קבועה
- משרה מלאה
- Oversee and manage onboarding projects from kickoff to delivery, ensuring scope, timeline, and quality goals are met.
- Lead and support a team of Solution Experts in their day-to-day tasks, providing guidance, coaching, and technical escalation support.
- Act as the primary technical contact for complex onboarding projects, including hands-on solution configuration, integrations, and client workshops.
- Collaborate with internal teams (Product, Support, Customer Success) to continuously improve delivery methodologies and cross-team processes.
- Report on team performance, project timelines, and customer satisfaction metrics to leadership.
- Fluent in English (both written and verbal)
- 3+ years of experience in technical customer-facing roles, including at least 1 year in a team leadership or mentoring capacity
- Proven track record of delivering complex onboarding or implementation projects to external clients
- Excellent communication and interpersonal skills
- Strong project management skills and the ability to lead multiple onboarding projects simultaneously
- Logical and analytical thinking with a data-driven mindset
- Hands-on experience with configuring information systems and troubleshooting technical issues
- Proven knowledge of MS-SQL and REST API - a significant advantage
- Lead and mentor a small full-stack...
- Department: Operations
- Location: Tel Aviv
- Workplace Type: Hybrid
- Employment: Fulltime
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