Clinical Application Specialist

• Deliver expert-level application support to healthcare clients, ensuring timely resolution of complex incidents.

• Conducting gap analysis to understand and optimize clinical processes

• Defining, mapping, assisting, as owner of the full application track from initiation to GoLive in implementation projects. Fulfilling the tasks according to the Implementation Work Instructions.

• Reproduce, analyze, and communicate updates on reported issues and defects. Troubleshooting and resolving application issues.

• Travelling to customer sites to conduct analysis, training sessions, facilitate collaborative testing, and support Go-Live implementations.

• Collaborate with cross-functional teams (Product, QA, Development, Project Manger, Sales and Support teams) to escalate and resolve challenges.

• Contribute to internal knowledge bases and documentation to improve implementation efficiency.

• Demonstrate ownership, agility, and initiative in all areas of responsibility.

• Assisting in product demonstrations when required from the Sales department.

• Analyzing user feedback to inform software improvements.

• Assisting in Customer Support activities when required.

• May be exposed throughout his/her work with the Company to customer's sensitive protected health information (PHI).

• In the event of Contingency Plan activation, may be assigned to other Company's offices tasks.

• Minimum 2 years of experience in application implementation or support roles, preferably in healthcare IT.

• Healthcare knowledge including clinical workflows and medical terminology.

• Strong problem-solving skills with a proactive, “can-do” mindset.

• Proven ability to troubleshoot application workflows and system integrations.

• Excellent verbal and written communication skills in Hebrew and English.

• Experience with CRM and ticketing tools (e.g., MS Dynamics).

• Strong interpersonal skills and customer-oriented approach.

• Experience in software configuration, training delivery, implementation and customer support in clinical environments.

• Fluency in an additional language - strong advantage.

• Experience with Microsoft technologies (Windows Server, PowerShell, Active Directory, DNS).

• Proficiency in SQL Server, including basic SQL scripting and backup/restore of databases.

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