Product Content Design Team Lead

• Craft & scale product content - Write clear, concise, and helpful interface content across multiple products, while shaping the broader content strategy for your domains.
• Drive strategy & innovation - Lead the adoption of AI-powered tools and scalable workflows that enhance content quality and efficiency across products and teams.
• Lead & mentor - Support and guide a growing team of UX writers, offering feedback and thought partnership to elevate writing craft and cross-team collaboration.
• Establish systems & standards - Create and maintain style guides, terminology systems, and content governance frameworks.
• Collaborate cross-functionally - Work closely with designers, PMs, engineers, and product marketers to shape intuitive and cohesive product experiences.
• Own product expertise - Develop a deep understanding of the products and users, and ensure content decisions are grounded in product goals and user behavior.
• Use data to improve - Leverage research, experimentation, and analytics to evaluate and continuously improve content.

• 5+ years of experience in UX writing or product content design, with at least 2 years in a lead or senior-level role
• Proven experience writing clear, usable interface content for complex digital platforms
• Ability to mentor and give constructive feedback to other writers
• Experience working in cross-functional product teams and contributing to design processes
• Experience with (or strong interest in) integrating AI tools into content workflows
• A portfolio that shows your approach to product writing, including before/after examples or explanations of your process

• Experience crafting content for conversational interfaces
• Knowledge of UX research methods and how to apply insights to content
• Bachelor's degree in English, Communications, Journalism, Technical Writing, UX, HCI, or equivalent practical experience

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