Head of Operations

• Lead the daily operations of our travel agency team, including recruitment, onboarding, and personal and professional development of team members.
• Set quality KPIs for the team and manage based on data-driven monitoring and daily accountability.
• Independently solve complex problems, including direct professional interactions with suppliers and airlines in Israel and abroad.
• Build and implement operational processes across the department.
• Work closely with product and development teams to implement smart automation tools, aiming to achieve 90% automation within the department.
• Oversee daily operational financial activities with suppliers, including monitoring back-office processes and payments.
• Lead continuous improvement of tools, processes, and workflows to ensure excellent SLA and high execution quality.

• 3+ years of experience managing an operations/travel agents team in a B2C tech company or OTA (advantage).
• Proven experience managing teams of 5+ employees (required).
• Experience in the travel industry (significant advantage).
• Ability to work under pressure, drive teams to meet goals, and manage systematically using data.
• Ability to manage complex processes with a system-wide perspective while driving continuous improvement.
• Excellent communication skills in Hebrew and English.

• Lead and build a critical domain with direct impact on the company's growth and customer service.
• Work with a smart, proactive, ego-free team with true freedom to act.
• Enjoy excellent conditions with real opportunities to grow alongside the company.
• Work in a genuinely growing startup with room for innovation.
• Central location: WeWork Bursa, Ramat Gan (train + metro accessible).

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