Technical Account Manager

Automat-IT

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As a premier AWS partner, Automat-IT is dedicated to driving success for startups through our comprehensive expertise in AWS Cloud solutions. With a seasoned team of AWS Cloud experts, we have a proven track record of catalyzing double-digit growth for numerous startups. By leveraging our AWS know-how, we empower your DevOps, FinOps, and Delivery teams, enhancing security, reducing time to market, and optimizing cost-effectiveness with minimal effort.Our commitment to excellence is further solidified through a strategic collaboration agreement recently inked with AWS. This partnership aims to generate added value for our mutual customers in the tech and startup sectors.At Automat-IT, we specialize in cloud migration and intricate DevOps projects, boasting over 200 AWS certifications within our global engineering team across three subsidiaries. Serving a diverse range of tech-savvy customers, our capabilities extend from security implementations and on-prem migration to AWS Cloud, to the provision of 24/7 NOC services.In this position, you will provide technical post-sales guidance to Automat-IT’s customers while maintaining long-term relationships, identifying pain points, and addressing them while collaborating with Sales, Solution Architects, DevOps, and FinOps teams. In this role, you will work closely with the Customer Success Managers assigned to your joint customers to identify new business opportunities.Responsibilities:

Offer post-sales technical support to customers on complicated technical issues
Be in charge of a portfolio of local and EU-based customers
Assess and address client queries and needs in a timely manner and assist with utilizing AWS services effectively
Collaborate with the sales team to identify and capitalize on untapped opportunities
Train customers on proper cloud environment usage
Build and maintain excellent customer relationships and ensure satisfaction
Provide product performance reports to developers and stakeholders
Assist with DevOps and Cloud delivery tracking to ensure customer satisfaction across all teams
Monitor account metrics, including CSAT and financials

5+ years of working experience as a Technical Account Manager, DevOps, or Cloud Engineer
Hands-on experience with an AWS environment
Relevant AWS certification(s)
Experience in customer-facing, preferably with startups or SMB
Demonstrated ability to engage and influence C-level executives on relevant technical items
Excellent written and verbal communication skills in both English and Hebrew
Ability to multitask and manage multiple responsibilities concurrently
Strong organizational skills and attention to detail
Excellent communication, interpersonal, critical thinking, and problem-solving skills
Working experience Salesforce or equivalent CRM software - advantage

Automat-IT is committed to fostering a workplace that promotes equal opportunities for all. We firmly believe that fostering a diverse workforce is crucial to our success. Our recruitment decisions are grounded in your experience and skills, recognizing the value you bring to our team.#LI-Hybrid

Automat-IT