Job DescriptionWe're looking for a service-oriented team member to support our customers in Europe and Israel. In this role, you'll assist across multiple communication channels, resolve issues efficiently, and deliver personalized solutions that drive satisfaction and loyalty.What You'll Do:Deliver top-notch customer support across platformsHandle complaints, follow up promptly, and propose tailored solutionsPromote relevant products and servicesMeet customer experience team goalsWhat You Need:1–3 years of customer service experience – requiredFluent English – required; Hebrew – a plusExperience with Zendesk or similar tools – advantageStrong communication, multitasking, and problem-solving skillsPassion for helping people and building relationshipsWhy You'll Love It:Work on diverse projects in a multicultural, fast-paced environmentBe a key player in our day-to-day success and growthAbout CompanyUrban Recruits specialises in connecting companies of all sizes—from startups to large tech companies, defense and cybersecurity—with the industry's brightest minds.We focus on recruiting top-tier developers, DevOps engineers, QA professionals, data experts and more. Our tailored approach ensures that each placement not only meets your technical needs but also aligns with your company's unique culture and growth goals.
