Senior Technical Delivery Manager

• Lead project planning and execution, including timeline management, resource coordination, and milestone tracking use a range of project management and CRM tools to track progress, manage tasks, and document decisions.
• Support Agile methodologies and hybrid delivery models, including planning, standups, and retrospectives.
• Create and maintain Gantt charts, work breakdown structures, and timelines to ensure clear visibility of progress, dependencies, and risks.
• Provide regular status reporting to internal and external stakeholders, including executive summaries, key risks, and next steps utilizing your indepth business and technical know-how.
• Manage issue tracking and escalation processes, proactively identifying roadblocks and coordinating resolution paths.

• Lead complex end-to-end software integration projects with banks, payment providers, and financial institutions.
• Coordinate the deployment of integration environments, including:
• On-premise deployments at customer sites, collaborating directly with their IT and infrastructure teams
• Cloud deployments through internal DevOps teams using platforms like AWS, Azure, and GCP (e.g., submitting tickets)
• Assist with environment setup, configuration, access provisioning, and infrastructure readiness.
• Create and execute test plans tailored to each integration, validating business logic, data integrity, and technical behavior.
• Conduct deep testing through both manual techniques and tools (e.g., Postman, custom test scripts, observability dashboards), covering APIs, UIs, and data flows.
• Troubleshoot functional or technical issues and work closely with engineering teams to resolve them.
• Deliver feedback to Product and Engineering teams on platform supportability, usability, and field experience.
• Author and continuously improve internal and external documentation, including:
• Deployment manuals and configuration guides
• API walkthroughs and technical references
• Business-technical use case explanations
• Training materials and onboarding collateral
• Work closely with technical and business stakeholders globally, across internal and external teams.

• Act as a first-line and advanced support escalation point, providing both technical and business-facing support.
• Triage support tickets, assessing severity, business impact, and appropriate routing.
• Investigate complex issues using logs, metrics, monitoring tools, and platform diagnostics.
• Route issues to the appropriate internal teams (e.g., Dev, QA, DevOps, Product) with sufficient technical context.
• Coordinate with external software vendors and customer engineering teams to drive resolution.
• Maintain documentation and knowledge base articles to ensure scalable and effective support processes.
• Identify recurring issues or customer pain points and report them to influence roadmap and quality efforts.
• Contribute to internal improvement efforts, including DevOps practices, observability, monitoring, and operational tooling.

• A highly motivated, technical and detail-oriented support engineer, able to work autonomously with minimal direction, passionate about learning new things and taking on new challenges
• 5+ years of experience leading complex software integration projects
• Work directly with medium to large size clients abroad and/or are intentional organizations, preferable both business and technology oriented contacts
• Proven expertise in cloud (AWS, Azure, GCP) and on-premises deployments.
• Strong background in API integrations, cloud architecture and DevOps
• Strong stakeholder engagement and communication skills, with the ability to bridge technical and business needs
• Proven track record of driving execution, ensuring projects are delivered at scale with impact
• Strong communication, collaboration, and documentation skills
• Experience with supporting a mixed operational model which includes SAS/managed services vs. on-prem model for B2B mid-sized to large global client organizations
• Support infrastructure using Linux/Kubernetes based implementations, with basic understanding of devops concepts a must
• Understanding how to support a distributed infrastructure that involves complex technical workflows that are accessible and initiated via varying and numerous API calls, and that connect to client/vendor heterogenous technologies
• Experience in various manual testing of API (e.g., Postman) and troubleshooting analysis tools (Grafana)

• Be able to write scripts in languages such as nodejs, python, etc. is an advantage
• Understanding the world of bitcoin, blockchains, and financial trading platforms a big plus
• Experience in FinTech and/or banks and financial institutions

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