Company DescriptionWix makes it possible for anyone to succeed online. Since 2006, we've grown to around 5,500 employees in 22 countries, launched over 40 products, and serve over 243 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.Although we're already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.Job DescriptionJoin the Product Operations team in Premium Services, responsible for ensuring the continuous delivery of Wix's Premium products to users. You will support end-to-end processes and platforms responsible for selling, delivering, and optimizing Wix's value proposition. In your day-to-day, you'll:Manage the operational aspects of delivering Premium plans to users and any supporting services that we deployProvide hands-on support for services in production, diagnosing and resolving technical issues promptly to ensure seamless user experiencesAct as a product specialist, guiding internal users (Wix employees) through our Premium Services' back-office systemsProactively identify areas where our product operations framework can be enriched and expandedPropose and implement innovative solutions to drive operational efficiency and effectiveness, streamline processes, and create process documentationCollaborate closely with product managers, developers, analysts, QA specialists, and the Operations teams to implement solutions and optimize services for our usersQualifications1+ years until expected graduationStrong technical aptitude and a passion for learning new technologiesExcellent problem-solving skills with keen attention to detailEffective communication skills in English and Hebrew, both written and spokenAbility to work collaboratively in a fast-paced, dynamic environmentYou're not intimidated by tough challenges and producing high-quality solutions is important to youYou're an independent learner with the ability to lead projects from start to finishAdditional InformationWe're the Wix's Premium Services team. We're in charge of all of Wix's Premium users. We own the most critical path in the user journey where they decide to pay for Wix's services. Our mission is to base all of our financial relationships with our users on exceptional Premium products. We sell, deliver, and build the platforms that serve all of Wix's business. We have a direct impact on the success of Wix and it's a responsibility we take seriously.
