Retention and Operations Manager

• Developing and implementing patient retention strategies.
• Conducting in-person and phone retention calls with patients.
• Analyzing patient churn data and implementing corrective actions.
• Training team leaders and staff on proactive retention and customer service.

• Directly managing team leaders for the reception, lab, and treatment teams.
• Providing ongoing feedback, coaching, and training to team leaders.

• Supervising high standards of service.
• Coordinating between all teams and departments to ensure a smooth patient flow.
• Handling operational challenges and issues in real-time.
• Ensuring the clinic is a safe and efficient environment, including maintenance management.
• Managing medical records and ensuring compliance with privacy protocols.

• Strong leadership and team management skills
• Experience in customer retention strategies
• Operational management experience
• Excellent communication and interpersonal skills
• Problem-solving and analytical skills
• Experience in the healthcare industry - a plus

Mploy