Client Services Advisor
- הרצליה
- משרה קבועה
- משרה מלאה
- CSA navigates, understands, and escalates client service and operational inquiries to ensure a seamless and unified client experience.
- Act as the frontline support, navigating internal resources to deliver accurate, timely service.
- Responsible for setting client expectations, coordinating with colleagues, and providing consistent follow-up to enhance client satisfaction.
- Manage client queries, identifying and resolving issues, responding to product and service requests, and guiding clients on our digital platforms.
- Provide technical support to HSBC Innovation Banking's clients over zoom, phone, and emails with various banking platforms, payments, user access, account settings, etc. in an agreed time frame.
- Build strong client relationships through proactive communication and an understanding of client priorities.
- Offer client advisory services to drive operational efficiencies, reduce errors, and promote self-service
- Professional fluency in English and Hebrew. Role holder is based in Israel.
- Experience in customer service roles - an advantage
- Previous working experience within banking / fintech sector - an advantage Preferred
- High attention to details, strong interpersonal, analytical, problem-solving, organizational, prioritization, decision-making, and conflict resolution abilities.
- Excellent communication skills, capable of articulating complex issues clearly and professionally to both internal and external audiences.
- Collaborative with a client-first mindset, working closely with Operations, Product, and Front Office teams to ensure seamless client service.
- Thrive in a fast-paced environment and ability to work under pressure
- Enthusiastic about delivering a high-quality client experience
- We'll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University.
- You can work your way and will have a say in when, where and how you and your team flexibly work together.
- You'll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices.
- You'll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.
Mploy