IT Help Desk Specialist
- תל אביב
- משרה קבועה
- משרה מלאה
- Serve as the first point of contact for employees seeking IT support via ticketing system, email, or in-person.
- Troubleshoot and resolve issues related to hardware, software, networking, and mobile devices.
- Support Windows, macOS, Microsoft Office, Google Workspace, and other standard tools.
- Set up and configure new user accounts, laptops, peripherals, and mobile devices.
- Manage user onboarding and off-boarding, including hardware and account provisioning.
- Escalate complex issues to senior IT staff when necessary.
- Document support activities and maintain internal IT documentation.
- Track and manage IT inventory, software licenses, and asset lifecycle.
- Support office IT infrastructure including video conferencing systems, printers, and networking equipment.
- 4+ years of experience in a Help Desk or IT Support role.
- Manage the setup and distribution of new equipment (laptops, peripherals, mobile devices) to employees.
- Maintain and support office multimedia equipment (TVs, wireless display systems) and coordinate with external vendors such as internet service providers and AV vendors.
- Ensure high levels of employee satisfaction regarding office technology (TVs, internet connectivity, reception quality, etc.).
- Solid understanding of computer systems, SaaS applications, and mobile technologies.
- Familiarity with MDM tools (e.g., Jamf, Intune) and remote support platforms.
- Hands-on experience with Google Workspace and/or Microsoft 365 administration.
- Knowledge of IT ticketing systems (e.g., Jira, Zendesk, Freshservice).
- Excellent troubleshooting and communication skills in English and Hebrew.
- Ability to work both independently and collaboratively with global teams.
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