Technical Writing & Content Strategy Team Lead
- ישראל
- משרה קבועה
- משרה מלאה
(NASDAQ: ), is the global leader in . Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about , visit our CyberArk or follow us on , or .Job DescriptionCyberArk is seeking a forward-thinking Team Lead for Technical Writing & Content Strategy to guide our global documentation team through a time of digital transformation. As CyberArk evolves into a SaaS-first, solution-oriented company, you will lead initiatives that shape the future of user enablement, including self-service, AI-assisted content delivery, and scalable documentation strategies.This role blends people leadership, strategic vision, and hands-on expertise in technical communication, content architecture, and UX writing. You will partner across R&D, Product, UX, and Customer Experience to deliver unified, intelligent, and high-impact content.Key Responsibilities
- Lead, coach, and mentor a team of UX and technical writers across product areas.
- Drive the content strategy for unified documentation and microcopy that supports CyberArk's transition to SaaS, multi-service offerings, and frictionless self-service experiences.
- Oversee planning and execution of initiatives including:
- SEO optimization, terminology standardization, and synonym mapping
- AI-readiness and prompt-aware documentation models
- Collaborate cross-functionally with PMs, UX, Dev, Support, and CX teams to ensure content aligns with product and user needs.
- Use analytics (e.g., Mixpanel, Adobe Analytics) to track content effectiveness, user behavior, and supportability metrics.
- Champion documentation accessibility, localization, and content governance.
- Contribute directly to high-priority documentation and microcopy as needed.
- 7+ years of experience in technical writing, UX writing, or content design,
- 2+ years in a leadership or mentorship role.
- Proven success in leading documentation initiatives across complex, cross-functional teams.
- Strong command of structured authoring, content modeling, and reuse strategies.
- Experience with authoring tools such as MadCap Flare, Markdown-based systems, and Git.
- Ability to distill complex technical concepts into clear, concise, user-focused content.
- Deep understanding of the user journey, information design, and content usability.
- Excellent communication and collaboration skills.
- Native-level English fluency in writing and editing.
- Familiarity with AI tools, prompt engineering, or documentation for intelligent assistants.
- Experience with localization workflows and content operations at scale.
- Exposure to CI/CD environments and documenting cloud-based platforms (e.g., SaaS, microservices).
- Demonstrated ability to use data to inform content decisions and strategy.
- Background in cybersecurity, DevOps, or infrastructure platforms a plus.