IT Help Desk
- תל אביב
- משרה קבועה
- משרה מלאה
- Provide 1st level support to all monday.com employees around the world.
- Respond to IT support tickets, and troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remotely.
- Support internal users in order to solve problems related to their workstations.
- Configure, install and maintain all office technical equipment, including laptops, printers, monitors, and other IT peripherals.
- Work with A/V conferencing systems to support internal/external meetings or company events as needed.
- Provide basic network assistance LAN, Wireless, and VPN.
- 2+ years of proven working experience in help desk and IT supporting 200+ users
- Excellent ability to install, administer and troubleshoot computer hardware, and software (Mac OS X- big advantage)
- Experience with G-suite / Microsoft Office 365
- Experience with Okta
- Customer service oriented, strong communication skills, and ability to thrive under pressure
- Excellent analytical and problem-solving skills with attention to details
- Advanced troubleshooting and multi-tasking skills
- Knowledge in JAMF - advantage
- Experience with video conference systems
Mploy