Wisor.AI-Head of Customer Operation & Data

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לפני 28 ימים

Description:Wisor.AI is a fast-growing tech startup revolutionizing the logistics and Freight Forwarding industry.We’ve developed an innovative platform that integrates AI into daily workflows, empowering freight forwarders to grow and become more profitable.This is a key role at the heart of our operations, with a direct impact on service quality, accuracy, and the scalable infrastructure supporting our growth.We’re looking for a mature, responsible, and independent team member – someone who’s proactive, driven by purpose, and doesn’t wait for instructions but takes initiative to improve and move things forward.Join us on a challenging and rewarding journey, alongside top-tier professionals and a culture that blends excellence with enjoyment.Lead customer-facing operational processes and data management by building a precise, scalable, and efficient infrastructure that supports business growth and delivers clear value to our customers.Responsibilities

Manage our offshore team in the Philippines – day-to-day management and leadership
Define clear operational goals and KPIs for the team
Continuously monitor and drive performance improvements
Establish and enforce professional standards, provide hands-on training and guidance
Own all aspects of data operations (local & offshore)
Ensure process consistency and standardization across the board
Drive continuous improvement in workflows and reduce operational errors
Design and maintain fast, clear, and efficient data flows

Customer Onboarding Ownership

Plan and lead a value-driven, efficient onboarding process
Define what, when, and how data is integrated for each new customer
Ensure onboarding foundations support future account expansion
Measure, improve, and align with business goals

Data & Performance Analytics

Monitor performance trends across teams and processes
Own the team’s delivery against business and operational KPIs (quality, accuracy, speed)
Drive cost reduction, operational effectiveness, and customer value

Success Metrics

Error rate and data accuracy
SLA / turnaround time per customer or file
Quality and consistency of onboarding process
Performance of the offshore team in the Philippines
Continuous quarterly performance improvement

Requirements:

3+ years of experience in the Freight Forwarding industry (Sales, Operations, Pricing, Customer Service, etc.)
Strong Excel skills and analytical abilities
Proven experience in building and optimizing operational processes
Prior management experience – preferably with remote/international teams
Highly independent, proactive, and results-oriented
Strong interpersonal and leadership skills
High level of English (written and verbal)
Experience with KPI tracking and dashboard reporting – a plus
Experience in B2B customer communication – a plus
Experience leading operational change and implementing scalable methodologies – a plus

Team8

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