Business Applications Team Lead
- תל אביב
- משרה קבועה
- משרה מלאה
- Collaborate closely with the Business Operations team to translate their designed business processes and requirements into technical specifications for internal tools and systems.
- Lead the technical design, development, deployment, health monitoring and ongoing support for internal tools and systems, ensuring they effectively enable the defined business processes.
- Work closely with various internal teams (e.g., CX, CS, Services, Product, Development) to understand their operational needs and propose effective technical solutions.
- Identify opportunities to automate and optimize internal CCO processes by implementing new tools or enhancing existing ones.
- Manage and maintain existing internal applications and systems, ensuring their performance, security, and availability for the CCo organization.
- Evaluate and recommend third-party tools and platforms that can enhance internal CCo capabilities.
- Develop comprehensive documentation for all internal systems, their technical designs, and deployment procedures.
- Provide technical support and training to internal CCO users as needed.
- Stay updated with emerging technologies and best practices in internal systems management and development.
- Potentially lead or mentor a small team of Applications Developers / Business Applications specialists supporting the CCO.
- Manage vendor relationships for external tools and services used within the CCo internal systems landscape.
- 5+ years of experience developing, implementing, and managing internal tools, business applications, or enterprise systems, preferably focusing on operational or customer-centric departments.
- 3+ years of proven management experience
- Advanced knowledge of APIs, middleware, and complex system integrations, including using tools such as Workato or Make.
- Experienced in leveraging no-code and low-code platforms to rapidly develop and deploy scalable applications
- Experience in developing, deploying, and maintaining custom applications and integrations.
- Proficiency in scripting and coding languages (e.g., JavaScript, Python, Ruby) for app development and automation.
- Experience with database management systems (e.g., SQL Server, PostgreSQL, MongoDB).
- Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and DevOps principles.
- Proven ability to gather technical requirements, design robust system architectures, and deliver projects independently or as part of a team.
- Excellent analytical, problem-solving, and communication skills, with the ability to bridge the gap between business needs and technical solutions.
- Ability to work effectively in a fast-paced and evolving environment.
- Experience with API integrations and building custom connectors is a plus.
- Knowledge of project management methodologies (e.g., Agile, Scrum) is a plus.
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.