Helpdesk Technician
- תל אביב
- זמנית
- משרה מלאה
- Serve as the first point of contact for users seeking technical assistance (via ticketing system, email, or in-person).
- Providing end-user support to all employees globally.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Provide support for Windows, macOS, Microsoft Office, email systems, and other standard software.
- Set up and configure new user accounts, computers, and mobile devices.
- Escalate complex issues to higher-level IT staff as needed.
- Maintain documentation of support activities and technical procedures.
- Assist in maintaining IT inventory and tracking assets.
- Proven experience as a IT Support Technician or other customer support role.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Excellent communication skills and a service-oriented attitude.
- Ability to work independently and as part of a team.
- Familiarity with ticketing systems and remote support tools.
Mploy