IT & Helpdesk Specialist

• Provide technical support for end-users, troubleshooting software, hardware, and network connectivity issues.
• Manage and support Okta, Jamf, Intune, Slack, Google Workspace, and other SaaS applications.
• Oversee Jira ITSM for handling IT service requests, incidents, and projects.
• Organize and manage IT inventory and asset tracking.
• Take charge of meetups and all-hands meetings-from AV setup and live streaming to smooth, real-time troubleshooting-to ensure an engaging and seamless experience for both in-person and remote participants.
• Proactively identify and resolve IT issues, ensuring minimal disruption to operations.
• Implement and enforce IT security and compliance best practices.
• Collaborate with various teams to enhance IT processes and workflows.
• Document IT procedures, FAQs, and troubleshooting guides for internal use.
• Support onboarding and offboarding processes, ensuring efficient access provisioning and deprovisioning.
• Stay updated with the latest IT trends and recommend improvements for better efficiency.

• Proven experience in IT support, system administration, or a similar role with a minimum of 3+ years in SaaS product companies - a must.
• Knowledge and experience with Okta, Jamf, Intune, Slack, and Google Workspace - a must.
• Experience with Jira ITSM for ticketing and IT project management - a must.
• Experience with IT stock management and maintaining an organized inventory.
• Ability to troubleshoot software, hardware, and networking issues efficiently - a must.
• Excellent customer service skills with the ability to provide a seamless support experience - a must.
• Experience managing and supporting meetups, cross-company meetings - a must.
• Ability to multitask and work effectively in a fast-paced environment - a must.
• Strong documentation and communication skills.
• Self-motivated with the ability to work independently and as part of a team.
• Certifications in relevant IT fields (e.g., ITIL, Jamf, Okta, Google Admin) are a plus.

Mploy