IT Operations & Helpdesk Engineer

• Provide hands-on technical support to employees across global and local offices.
• Troubleshoot issues related to hardware, software, network, and SaaS platforms.
• Manage user accounts and permissions across Azure, Google Workspace, HiBob, and other tools.
• Document technical issues, resolutions, and process improvements.
• Assist in onboarding and offboarding processes.
• Collaborate closely with teams such as Security, Business Applications, and others during day-to-day operations.

• 4-5 years of experience in Helpdesk / IT Support roles
• Strong knowledge of macOS, Linux, and Windows operating systems
• Hands-on experience with hardware (desktops, laptops, printers, servers)
• Experience with tools such as Microsoft Azure, Kandji, JamfCloud, Google Workspace, Freshservice, Zoom, Slack, and more
• Solid understanding of IT and cloud environments
• Knowledge of networking protocols - advantage

• Team player with the ability to both take initiative and support colleagues
• Highly motivated, proactive, and service-oriented
• Strong communication skills
• Fast learner with strong attention to detail
• Excellent analytical and problem-solving abilities
• Willingness to work flexible and sometimes long hours as workload demands.
• IT certifications - advantage
• Fluent in both Hebrew and English
• Willingness to work on-site from our Tel Aviv office, 5 days per week.

• Claroty is a people first company. With strong bonds amongst the team, we believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment. We celebrate professional and personal successes, committed to fostering a diverse and inclusive space.
• Stability, we demonstrate continued growth over the past few years, raised over 700M$ from top tier investors, we have top tier board members and our products are sold worldwide, over 1000 customers.
• We understand the importance of maintaining a healthy work-life balance, and encourage people to take the time they need to rest and prioritize their mental and physical health. We also provide a biannual “ClaroBreak”, a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones.
• We care about your development. At Claroty, we prioritize excellence and uphold high professional and ethical standards. We encourage career growth and exploration within the company, facilitated by biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses.
• We believe in transparency and openness. That's why we regularly hold company all-hands, town hall meetings, and “Coffee with the CEO” sessions. We also conduct round table sessions and employee satisfaction surveys, to keep a pulse on what matters most to our team members and make our culture the best it can be.
• While we have physical offices in New York, Tel Aviv, London and Singapore, we also embrace a hybrid working culture. This flexibility allows us to tap into a diverse talent pool and enables our team members to work in a way that suits their individual preferences and circumstances.

• Ensure infrastructure and applications are monitored and that alerts and incidents are handled quickly and profess...

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