Technical Support Representative
- הרצליה
- זמנית
- משרה מלאה
- Provide advanced support to customers, resolving complex technical issues escalated from Tier 1.
- Collaborate with the Customer Success & Support and the product teams to troubleshoot and resolve software bugs and other technical problems.
- Offer guidance and best practices to customers for optimizing their use of the Ubeya platform.
- Monitor and manage support tickets, ensuring timely and effective resolution.
- Contribute to the development of support documentation, FAQs, and training materials.
- Assist in training and mentoring Tier 1 support agents to enhance their knowledge and skills.
- 2+ years of experience in a technical support role, preferably in SaaS or software environments.
- Strong problem-solving skills and the ability to think analytically.
- Proficiency in troubleshooting software issues and working with various operating systems and web browsers.
- Excellent communication skills, both written and verbal, with a customer-centric approach.
- Ability to work independently and in a team environment.
- Willing to work 4 days from the office (Monday-Thursday)
Mploy