App Subject Matter Expert Engineer

• Engineer audio systems and integrated technology platforms that augment the driving experience.
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence.
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment.

• Ensure timely resolution of customer issues and maintain high customer satisfaction.
• Provide hands-on customer support and ticket handling.
• Own and lead complex technical problems and escalations.
• Work closely with cross-functional teams to ensure seamless integration and operation of applications.
• Continuously monitor and enhance application performance, reliability, and scalability.
• Actively participate in the requirements and architecture process.
• Be part of the on-call rotation to provide 24/7 support.

• B.Sc. degree in Computer Science or equivalent .
• 10+ years of experience in the software industry, in customer-oriented roles.
• Strong technical knowledge and hands-on experience with Linux: Proficiency in Linux system administration, including scripting abilities.
• Web and server architecture: In-depth understanding of web technologies and server architecture, including deployment and maintenance.
• Networking architecture: Comprehensive knowledge of networking principles and hands-on experience with network configuration and troubleshooting.
• Database management: Ability to read and manage databases, including SQL and NoSQL databases.
• Excellent communication and interpersonal abilities.
• Analytical mindset with a focus on problem-solving and process optimization.
• Experience in managing and supporting customers from different regions.
• Excellent customer service communication skills in English.
• Ability to work flexible hours according to customers' needs.
• Ability to work independently and take initiative.
• Ability to build and maintain positive relationships with team members and customers.

• Proficiency in Java programming and development.
• Experience and knowledge in one or more of the following:
• software development and code analysis: Expertise in Java, C/C++, and scripting languages such as Perl, Python, shell, and Ant,
• understanding of security principles and practices,
• practical experience with networking technologies and protocols,
• familiarity with Elasticsearch, Oracle DB, and Postgres.

• Proactive in nature, can-do attitude and self-dependency.
• Office work at least 3 days a week.

• Flexible work environment.
• Extensive training opportunities through our own HARMAN University.
• Competitive wellness benefits.
• An inclusive and diverse work environment that fosters and encourages professional and personal development.

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