Customer Experience Specialist

• Impact and Innovation: We use the latest technologies and methodologies to ensure our processes are always at the forefront.
• Empowerment and Leadership: Join a team that values ownership, curiosity, and proactive problem-solving, and bring your unique insights to drive real change.
• Growth and Learning: Work in a high-paced environment where constant improvement and learning are part of the culture.

• Leading Customers to Resolution: Solve issues and challenges no one else can for our global customer base through various channels, including Email, Live Chat, Phone, and Screenshares.
• Creative Problem-Solving: Investigate and research to find innovative solutions for unique and intricate customer scenarios.
• Collaboration: Work with departmental and cross-functional teams to resolve customer issues and advocate for product improvements based on customer feedback

• Ownership: Strong work ethic with a sense of responsibility.
• Curiosity: Passionate about self-education, research, and continuous learning.
• Solution-Oriented: Will turn every stone to find the best solution for the customer's issue
• Adaptability: Thrives in adjusting to new challenges and environments.
• Confidence: Proactively question processes, offer insights, and suggest improvements.
• Resilience: Willingness to learn from mistakes and grow from feedback.
• Initiative: Resourceful and proactive in facing difficult situations.
• Empathy and Interpersonal Skills: Ability to connect with and understand customer needs, fostering positive and clear interactions.
• Language Proficiency: Fluency in spoken and written English at a native level.

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