IoT Core Network Support Engineer

• Experience working with IP Multicast and it's supporting protocols
• Proactively act on events reported by various monitoring tools.
• Maintaining and updating documentation of the enterprise & ISP environment.
• Responding to all system and network problems and participate in root cause analysis involving network and application issues
• Work with IoT Core Network engineering team
• Investigate IP issues, review, and track trouble tickets.
• Willing to provide “On Call” support during off-hours when required.
• Maintain a syslog server to track network events and changes to assist trouble shooting and RCAs
• Maintain Cisco, Juniper -platform upgrades.
• Work with vendors, contractors, service providers, integrators.
• Provide ongoing communication to both customer support teams and engineering staff during times of outage or service impact.

• BSc Degree in :Computer, Electrical, or other Engineering field and 4+ years of experience.
• Knowledgeable in the following areas: GSM/UMTS, LTE, VoLTE, 5G
• Experience working in a telecom operator (such as, Partner, Cellcom, PHI) as a Performance analysis, Network Support, or Operations Engineer with experience in troubleshooting. OR experience working for a large vendor (e.g. Ericsson, Nokia…) in one of the following positions in this order: field support engineer, performance analysis, and similar.
• Knowledge of networking concepts and IoT products.
• Possess a positive attitude, strong work ethic, and a desire for a variety of challenges.
• Exceptional interpersonal and customer service skills with the ability to ascertain information and maintain dialogue with multiple teams as to the status of a particular issue.
• Well organized with the ability to properly manage individual workload.
• Solid problem-solving abilities.
• Self-starter capable of working independently or in groups.

Mploy