Services Specialist

רעננה
זמנית
משרה מלאה

לפני חודש

This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office.**Who We Are**Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.**Job Description**_**Job Family Definition:**_Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.**Management Level Definition**Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.Responsibilities

Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high- risk.
Integrate technical knowledge and business understanding to create. solutions for customers.
Resolve single- and cross- technology incidents independently. Work with team members to resolve unusually complex or cross- technology incidents.
Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
Apply company solutions to meet highly complex customer needs.
Identify additional services that could lead to future service revenue growth.
Provide technical consulting during contract renewal discussions.
Build and maintain strong relationship up to senior management level in assigned accounts.
Design and deliver support solutions using specific industry knowledge and expertise.
Assist in managing delivery of industry support solutions.
Lead Customer Expectation management as part of escalation process.
Lead cross-team or large programs/projects.
Coach or guide junior consultants.

Education And Experience Required

Bachelor's degree preferred or Associate degree holder (technical field) with 5- 7 years working experience in related fields desired.

Knowledge And Skills

Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
Broad knowledge of corporate organization, job, and policies.
Comprehensive business, technical or functional knowledge at an expert level.
Communicate tactfully with diplomacy up to senior management levels within an organization.
Active listening skills and ability to adjust messages to audience level.
Problem-solving skills (proactive, reactive and creative).
Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation.
Provide suggestions for operational efficiencies.

**Additional Skills**Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}**What We Can Offer You****Health & Wellbeing**We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.**Personal & Professional Development**We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.**Unconditional Inclusion**We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.**Let's Stay Connected**Follow on Instagram to see the latest on people, culture and tech at HPE.#israel**Job**Services**Job Level**SpecialistHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: .**Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.**HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.⚠הגש מועמדותמשרות דומות שיכולות לעניין אותך06/05/2025תל אביב, 13.91 ק"מ ממיקומךדרוש/ה מפתח/ת c# עם 24 שנות ניסיון אנחנו מגייסים מפתח/ת c# מצוין/ת שיצטרף/תצטרף לצוות הפיתוח שלנו, לעבודה על מערכת erp פנים-ארגונית (on-premises). אם ...04/08/2025יהוד מונוסון, 17.18 ק"מ ממיקומךתיאור התפקיד:משרה: אחראי/ת ייצור כבלים צבאיים מול קבלני משנהתיאור תפקיד:לצוות האחראי על ייצור כבלים צבאיים דרוש/ה עובד/ת בעל/ת ניסיון ויכול...29/07/2025תל אביב, 13.91 ק"מ ממיקומךconfidentialSenior Technical Support EngineerHybrid Tel Aviv Full-time | Cybersecurity Startup | Tier 3+ SupportAbout the Company:A fast-gro...17/06/2025רעננהדרוש/ה מזין/ת נתונים לחברה גלובליתתיאור המשרה דרוש/ה מזין/ת נתונים לחברה גלובלית ברעננה עבודה עם מערכות erp ו-excel במסגרת התפקיד: עבודה עם מע...06/07/2025תל אביב, 13.91 ק"מ ממיקומךמפתח/ת dynamics crm מנוסה למשרה זמנית!לארגון גדול בתל אביב דרוש/ה מפתח/ת crm להשתלבות בצוות מקצועי ודינמי בתחום הדיגיטל והדאטה. משרה זמנית ל- 6-9 ...06/07/2025רעננהלחברה מצליחה ברעננה - pre-sale data solutionsדרישות חובה: ניסיון 2+ שנים בתפקידי datapre-sale או בתפקידי data engineer המעוניינים בתפקיד presale...10/07/2025פתח תקווה, 11.31 ק"מ ממיקומךדרוש/ה רפרנט/ית בקרה תקציבית למחלקת pmo לחברת בנייה בפתח תקווה! סיורים באתרי החברה ( פתח תקווה ) , ניתוח נתונים, הפקת דו"חות ניתוחם והצגתם, בקרה על ל...10/07/2025פתח תקווה, 11.31 ק"מ ממיקומךדרוש/ה נציג/ת תמיכה טכנית tier 2 פתח תקווה!חברה טכנולוגית מובילה בתחום תשתיות התקשורת לארגונים מגייסת tier 2 technical support לצוות הפיתוח!מה ...09/07/2025פתח תקווה, 11.31 ק"מ ממיקומךדרוש/ה tier 2 - technical support לצוות הפיתוח משרה מלאה בפתח תקווה חברת טכנולוגיה המספקת מוצר תשתית להפצת מסרים לארגונים, מגייסת תומך/ת טכני ברמת...קצת עלינוMploy הוא לוח דרושים מבוסס AI, שנועד לסייע למחפשי עבודה ולמעסיקים כאחד, תוך יצירת פלטפורמה חדשנית, איכותית המובילה את שוק העבודה בישראל.אנו מאגדים משרות עדכניות מאלפי מקורות בארץ, ומנגישים אותן ביעילות באמצעות סוכן AI חכם שמתאים משרות רלוונטיות למועמדים ומאפשר הגשת מועמדות בלחיצת כפתור.הפלטפורמה שלנו מציעה התאמות משרות מבוססות בינה מלאכותית עם אחוז התאמה אישי, קבוצות WhatsApp ייעודיות לפי תחום, ואפליקציה מתקדמת שמאפשרת חיפוש ושליחת קורות חיים מכל מקום ובכל זמן.Mploy אצלכם בוואטסאפ✨ רוצים להתעדכן בכל המשרות הכי שוות ישר לנייד?הצטרפו לקבוצות הוואטסאפ שלנו וקבלו את כל ההצעות המתאימות - בלי לחפש, ובלי לפספס. מחכים לכם! 📱😊

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