Product Support Engineer

תל אביב
הכשרה
משרה מלאה

לפני חודש

Semperis focuses on creating an employee experience that is aligned with our vision-being a Force for Good- starting with being a good workplace. Semperis is recognized as one of America's Fastest-Growing Cybersecurity Companies on the Inc. 5000 List, a DUNS 100 top Start Up to work for and Inc. Best Workplace for multiple years. With teams around the world, you'll be working alongside top global talent in Cybersecurity and Identity Access Management.If you are a purpose-driven person who always sees the glass as half full, seizes opportunities, and has an urge to learn and develop your skills-we'd love to meet you.**What We Are Looking For**We are looking for a Product Support Engineer to join our team.As a Product Support Engineer at Semperis, you will be an essential member of our Technical Delivery team. You will be responsible for solving technical issues and provide stellar customer service on our security and identity products offered to our customers. You will be integral in shaping future product development by listening to customer challenges and providing ongoing feedback to our management, Product, and R&D teams.Product Knowledge

Troubleshoot technical and operational issues to maintain customer satisfaction at the highest level
Develops and maintains in depth working knowledge of minimum 1 or 2 Semperis primary product(s) assigned to support.
Monitor the Support Queue to ensure all SLA are being met.
Experience with Active Directory Management (users / groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration).
Experience with Cloud technologies like Azure, AWS, and Google.
Tracks and updates all customer support issues and logs them within the case in CRM platform like Salesforce.
Create Knowledge base articles on regular basis to grow and mature our KB repository.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Successfully anticipates, identifies, and resolves issues/concerns both internally and externally.
Develops and presents solutions to appropriate parties. Professionally and proactively handles problems and/or conflict resolution.
Uses sound judgment regarding escalation of issues to client or company management.
Meets time requirements for all assignments, with minimal reminders. Prioritizes work effectively and actively works to find more efficient ways to accomplish assignments and tasks.
Provide pre-sales technical assistance and product education
Maintain expert knowledge of Semperis products to develop and present unique solutions, and maintain knowledge of emerging trends in related technology areas
Willingness to travel to customers or events as necessary

Technical Skillset

Ability to define problems, collect data, establish facts, and draw valid conclusions.
Experience with Active Directory Management (users / groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration).
Experience with Cloud technologies like Azure, AWS, and Google.
Basic knowledge with analyzing TCP-dumps, Wireshark.

Business Experience

Troubleshoot technical and operational issues to maintain customer satisfaction at the highest level.
Monitor the Support Queue to ensure all SLA are being met.
Tracks and updates all customer support issues and periodically provides updates within the case in CRM platform like Salesforce.
Create Knowledge base articles on regular basis to grow and mature our KB repository.
Understanding and documenting the customer's requirements, managing expectations, and providing excellent customer service

Facilitation Skills

Manages time effectively to meet customer expectations. This means being able to multitask, prioritize tasks, and work efficiently without sacrificing quality.
Active listening while communicating with customers, it's important to listen carefully to their issues and concerns, so you can provide the best possible solution.
Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite three days per week and remotely the remaining days.

Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics.Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.⚠הגש מועמדות באתר החברהמשרות דומות שיכולות לעניין אותך20/07/2025תל אביבClarotyWe are seeking an innovative, results-driven, and accomplished technology expectedness our team as a Senior Manager of Business Applications. This...20/07/2025תל אביבAdcore (TSX: ADCO)About Adcore:Adcore (TSX:ADCO) is a leading global digital advertising technology company and agency. We specialize in machine learning and arti...13/06/2025רמת החייל, 5.87 ק"מ ממיקומךהזדמנות לתפקיד ר"צ sap crm בצוות איכותי!מחפשים להוביל שינוי ולהצטרף לצוות מנצח? אנחנו מחפשים ר"צ יישום sap crm לניהול והובלת צוות מיישמים ומפתחים בא...02/07/2025מרכז, 1.88 ק"מ ממיקומךמרכז סיוע השרון לנפגעות ונפגעי תקיפה מינית - השרון דרוש/ה רפרנט/ית בתחום פיתוח משאבים ואדמיניסטרציההתפקיד: תפקיד משמעותי ודינאמי, בכפוף למנכ"לית מרכ...10/07/2025תל אביבמחפשים/ות בודק.ת תוכנה עם התמחות ב-crm dynamics!אם יש לך ניסיון בבדיקות ידניות, עבודה עם מערכות פיננסיות, ואהבה לתהליכים מורכבים אנחנו רוצים להכיר...15/07/2025תל אביבמפתח/ת dynamics 365? יש לנו הזדמנות בדיוק בשבילך!לארגון פיננסי מוביל בתל אביב מחפשים מפתח/ת dynamics 365 עם ראש טכנולוגי ולב עסקי לתפקיד מגוון ומש...15/07/2025תל אביבהצטרפו אלינו כרפרנט.ית פרויקטים ובקרה! 50% מהבית ו 50% מהמשרד! אם אתם מחפשים תפקיד מגוון, דינמי ומעניין, הגעתם למקום הנכון! אנחנו מחפשים רפרנט.ית פר...16/07/2025תל אביבWorkday****Your work days are brighter here.****At Workday, it all began with a conversation over breakfast. When our founders met at a sunny Californi...16/07/2025תל אביבWorkday****Your work days are brighter here.****At Workday, it all began with a conversation over breakfast. When our founders met at a sunny Californi...קצת עלינוMploy הוא לוח דרושים מבוסס AI, שנועד לסייע למחפשי עבודה ולמעסיקים כאחד, תוך יצירת פלטפורמה חדשנית, איכותית המובילה את שוק העבודה בישראל.אנו מאגדים משרות עדכניות מאלפי מקורות בארץ, ומנגישים אותן ביעילות באמצעות סוכן AI חכם שמתאים משרות רלוונטיות למועמדים ומאפשר הגשת מועמדות בלחיצת כפתור.הפלטפורמה שלנו מציעה התאמות משרות מבוססות בינה מלאכותית עם אחוז התאמה אישי, קבוצות WhatsApp ייעודיות לפי תחום, ואפליקציה מתקדמת שמאפשרת חיפוש ושליחת קורות חיים מכל מקום ובכל זמן.Mploy אצלכם בוואטסאפ✨ רוצים להתעדכן בכל המשרות הכי שוות ישר לנייד?הצטרפו לקבוצות הוואטסאפ שלנו וקבלו את כל ההצעות המתאימות - בלי לחפש, ובלי לפספס. מחכים לכם! 📱😊

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