Head of Professional Services
- כפר סבא
- משרה קבועה
- משרה מלאה
- Lead the Implementation function, overseeing global order fulfillment from opportunity stage through the customer life cycle
- Establish and operate according to global processes, tools, and ways of working and apply the local adjustment as agreed with sales organization.
- Identify and gather the required technical resources from the organization for proper fulfillment of the customer order
- Own project progress updates, budget tracking, KPI tracking, risk management, and stakeholder communication.
- Working closely with all other relevant fulfillment teams (e.g. Customer Success, Operations and Order Management)
- Partner closely with the sales team to ensure smooth handoffs between strategic and execution phases and split of responsibilities when it comes to customer facing activities.
- Drive operational excellence initiatives, including internal process improvements and quality assurance.
- Proven experience in Project Management or Service Delivery
- Experience managing global and remote teams
- Strong background in customer-facing roles
- Expertise in process improvement and operational tools
- Involvement in business aspects, such as costing, questions and other presale activities related to services
- Excellent communication, presentation, and stakeholder management skills
- Fluent in English (spoken and written)
- Proficiency in Excel, PowerPoint, and tools like MS Project, Asana, or Monday.com
- Strong sense of ownership and urgency
- Knowledge of Video Streaming and/or Telecommunications
- Experience in tech HW company
- Familiarity with data-driven reporting and executive dashboards
- Change management expertise
- Passion for innovation and continuous improvement
Mploy